24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If North Shore Gas responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Report a gas emergency Natural gas emergencies - Get out of the building immediately.

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

  • PhonePhone
    • Residential
      Monday - Friday: 7 a.m. - 7 p.m.
      Saturday: 7 a.m. - 3 p.m.
    • Servicios al Cliente
      Lunes - Viernes: 7 a.m. - 7 p.m.
      Sabado: 7 a.m. - 3 p.m.
    • Business center
    • TDD line
      Monday - Friday: 7 a.m. - 7 p.m.
    • Call before you dig
      811 or 800-892-0123.
    • Gas theft hotline
  • EmailEmail
    Email customer service. We will respond as soon as possible.
  • MailMail
    • North Shore Gas
      Attn: Customer Service
      200 E. Randolph St.
      Chicago, IL 60601-6302
    • Mailing your payment
      North Shore Gas
      P.O. Box 6050
      Carol Stream, IL 60197-6050
  • VendorsVendors
    North Shore Gas purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, or if you have an unresolved service problem, please email the vice president of customer service.

To Report a Claim

To report an automobile damage claim, property damage or injury claim, please complete the appropriate form; and, a member of Claim Services will contact you upon receipt and review of your claim.

Claimant's report of property damage or injury

Claimant's report of automobile damage

  1. Contact information
  2. Verify and submit
  3. Confirmation

Email customer service

Do not email if you smell natural gas, or you think you may have a natural gas emergency.
Get everyone out of the house immediately and call us at 866-556-6005.


Required field  = Required

If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call North Shore Gas at 866-556-6005 from your cell phone or a neighbor's phone.
Contact information




WEC Energy Group