Before contacting us, please review our frequently asked questions.

By Phone

Please call us immediately if you think you may have a natural gas leak. Emergency Procedures

  • Gas Emergencies
    Get out of the house immediately and call us at 866-556-6005
  • Customer Service
    Monday - Friday: 7 a.m. - 7 p.m.
    Saturday: 7 a.m. - 3 p.m.
  • Servicios al Cliente
    Lunes - Viernes: 7 a.m. - 7 p.m.
    Sabado: 7 a.m. - 3 p.m.
  • TDD Line
    Monday - Friday: 7 a.m. - 7 p.m.

    24-Hours a day for emergencies
  • Call Before You Dig
    811 or 800-892-0123

By Mail

North Shore Gas
Attn: Customer Service
200 E. Randolph
Chicago, IL 60601
Mailing Your Payment


North Shore Gas purchases services and materials through our parent company, WEC Energy Group. Supplier representatives can find more information on their website.

  1. Contact Information
  2. Verify & Submit
  3. Confirmation

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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call North Shore Gas at 866-556-6005 from your cell phone or a neighbor's phone.
Contact Information

WEC Energy Group