Please call us immediately if you think you may have a natural gas leak. If North Shore Gas responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures
- Natural gas emergencies - Get out of the building immediately.
Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.
Feedback or assistance
To provide feedback about our customer service, or if you have an unresolved service problem, please email the vice president of customer service.
To Report a Claim
To report an automobile damage claim, property damage or injury claim, please complete the appropriate form; and, a member of Claim Services will contact you upon receipt and review of your claim.
Claimant's report of property damage or injury
Claimant's report of automobile damage
- Contact information
- Verify and submit
Email customer service
Do not email if you smell natural gas, or you think you may have a natural gas emergency.
Get everyone out of the house immediately and call us at 866-556-6005.