Please complete the form below. We will respond as soon as possible. If you are contacting us regarding a past-due balance on your account, you can make Payment Arrangements online.

By Phone

Please call us immediately if you think you may have a natural gas leak. Emergency Procedures

  • Gas Emergencies
    Get out of the house immediately and call us at 866-556-6005
  • Customer Service
    866-556-6004
    Monday - Friday: 7 a.m. - 7 p.m.
  • Servicios al Cliente
    866-556-6003
    Lunes - Viernes: 7 a.m. - 7 p.m.
  • TDD Line
    866-556-6007
    Monday - Friday: 7 a.m. - 7 p.m.

    24-Hours a day for emergencies
  • Call Before You Dig
    811 or 800-892-0123

By Mail

North Shore Gas
Attn: Customer Service
P.O. Box A3991
Chicago, IL 60690-3991
Mailing My Payment

Vendors

North Shore Gas purchases services and materials through Supply Chain Services at our parent company, Integrys Energy Group. Please see information for supplier representatives on the Integrys Energy Group website.

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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call North Shore Gas at 866-556-6005 from your cell phone or a neighbor's phone.
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