24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If North Shore Gas responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Report a gas emergency Natural gas emergencies - Get out of the building immediately.

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

  • PhonePhone
    • Residential
      Monday - Friday: 7 a.m. - 7 p.m.
      Saturday: 7 a.m. - 3 p.m.
    • Servicios al Cliente
      Lunes - Viernes: 7 a.m. - 7 p.m.
      Sabado: 7 a.m. - 3 p.m.
    • Business center
    • TDD line
      Monday - Friday: 7 a.m. - 7 p.m.
    • Call before you dig
      811 or 800-892-0123.
    • Gas theft hotline
  • EmailEmail
    Email customer service. We will respond as soon as possible.
  • MailMail
    • North Shore Gas
      Attn: Customer Service
      200 E. Randolph St.
      Chicago, IL 60601-6302
    • Mailing your payment
      North Shore Gas
      P.O. Box 2968
      Milwaukee, WI 53201-2968
  • VendorsVendors
    North Shore Gas purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).

The online form is unavailable right now. Please contact us using an alternative method listed above.

WEC Energy Group