24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If North Shore Gas responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Report a gas emergency Natural gas emergencies - Get out of the building immediately.

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

  • PhonePhone
    • Residential
      Monday - Friday: 7 a.m. - 7 p.m.
    • Servicios al Cliente
      Lunes - Viernes: 7 a.m. - 7 p.m.
    • Business center
    • TDD line
      Monday - Friday: 7 a.m. - 7 p.m.
    • Call before you dig
      811 or 800-892-0123.
  • EmailEmail
    Email customer service. We will respond as soon as possible.
  • MailMail
    • North Shore Gas
      Attn: Customer Service
      200 E. Randolph St.
      Chicago, IL 60601-6302
    • Mailing your payment
      North Shore Gas
      P.O. Box 2968
      Milwaukee, WI 53201-2968
  • VendorsVendors
    North Shore Gas purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, bring attention to a safety issue, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).

  1. Contact Information
  2. Verify & Submit
  3. Confirmation

Email customer service


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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call North Shore Gas at 866-556-6005 from your cell phone or a neighbor's phone.
Contact Information




WEC Energy Group