For Release: 06/25/2020

Peoples Gas and North Shore Gas encourage residential customers without service to call for reconnection

Utilities reconnecting customers at no charge through Aug. 25 amid COVID-19 pandemic

CHICAGO – Following an agreement approved by the Illinois Commerce Commission last week to extend statewide benefits to Illinois customers due to COVID-19, Peoples Gas and North Shore Gas customers are now eligible for reconnection of their natural gas service at no cost.

Residential customers whose natural gas service was disconnected in 2019 and who reside at the same premises will have the option to have their service restored if they contact us at 866-556-6001 by Aug. 25, 2020.

Reconnections will only be offered at the same service address that was disconnected for nonpayment. Reconnection fees for qualified disconnected residential customers will be waived through December 31, 2020.

Peoples Gas and North Shore Gas also will extend the current suspension of disconnections and late fees put in place at the onset of the COVID-19 public health emergency. The suspension will last until July 26, 2020 — 30 days after Illinois enters Phase 4 of Governor J.B. Pritzker’s Restore Illinois plan on June 26, 2020. As the suspension is lifted, Peoples Gas and North Shore Gas will continue to help customers struggling with the financial impacts of the COVID-19 crisis through newly established support programs.

Peoples Gas and North Shore Gas announced the following additional benefits as part of the agreement to support customers in the coming months:

  • Extended deferred payment arrangements. Residential customers are eligible to receive an 18-month payment plan. Residential customers receiving Low Income Home Energy Assistance Program (LIHEAP) support or expressing hardship are eligible for an 18- to 24-month payment plan.

Peoples Gas and North Shore Gas also will continue to provide assistance to customers through existing programs:

  • Financial assistance: Financial assistance programs such as the Low Income Home Energy Assistance Program, the Peoples Gas Share the Warmth Program and the Payment Assistance Program are available to qualified customers. To enroll, Peoples Gas customers should contact CEDA directly at cedaorg.net or 800-571-2332. North Shore Gas customers should contact Community Action Partnership of Lake County (CAPOLC) at 847-249-4330.
  • Bill Payment Assistance Program: A new Payment Assistance Program will be announced soon.

Peoples Gas and North Shore Gas customers will soon receive additional information on the assistance programs and arrangements. For more information on the agreement or to find out if you are eligible for assistance, customers should visit https://accel.peoplesgasdelivery.com/, https://accel.northshoregasdelivery.com/ or call 866-556-6001 for Peoples Gas or 866-556-6004 for North Shore Gas.

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North Shore Gas, a subsidiary of WEC Energy Group (NYSE: WEC), is a regulated natural gas delivery company that serves approximately 159,000 residential, commercial and industrial customers in 54 communities in the northern suburbs of Chicago. You can find more information about natural gas safety, energy efficiency and other energy-related topics at northshoregasdelivery.com. Follow us on Twitter and Facebook @northshoregas.

For More Information, Contact:



WEC Energy Group