If your question is not answered here, or if you'd like more information, please contact us.

What is e-Bill paperless billing?
e-Bill paperless billing is an electronic billing and payment option that eliminates your paper bill altogether. Bills are electronically created and delivered over the Internet. Electronic payments are then generated directly from your bank account. It is safe, convenient, and offers you the flexibility to manage your bills at any time and from anywhere.

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How does e-Bill work?
After you've enrolled in e-Bill, your bills will be created and sent electronically. You will no longer receive a paper bill. You'll then receive email notifications when your bill is available online. You'll need to log in to our secure website with your username and password. When you wish to make your payment, the electronic payments are generated directly from your bank account on the date that you specify.

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How do I sign up?
Signing up is simple, just visit e-Bill paperless billing and click "View and pay e-Bills." All you need is the customer name, account number and email address for us to provide the highest quality of service and security. The last 4 digits of your social security number are requested, but not required.

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Why should I choose e-Bill over Automatic Payment and a paper bill?
e-Bill is a bill delivery and payment option. Automatic Payment is a payment option only. Both options enable you to have your bank release a payment every month without any worry. The advantage of e-Bill is that it provides you the ability to change your payment date monthly to fit your cash flow. You can pay your bill when it works best for you, without having to contact anyone at the bank. Just change the scheduled payment date for your e-Bill online.

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How much will this program cost me?
e-Bill is FREE when paying your North Shore Gas bill.

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Why does North Shore Gas offer e-Bill?
e-Bill is simply a more cost-effective way of doing business. Plus, it's fast, convenient and Earth-friendly.

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What are the benefits of using e-Bill?
e-Bill is convenient, fast, easy and Earth-friendly. It's simply a greener way to pay your North Shore Gas bill.

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What are my e-Bill paperless billing payment options?
You can choose to pay your e-Bill manually or schedule automatic payments. When paying manually, each month you must log in and select the date that you want your payment posted to your North Shore Gas account. You can choose to pay immediately or schedule your payment for a future date. Scheduled payments can be made and canceled up to 1-2 business days before the payment due date. Please be sure to schedule your payment prior to 3 p.m. CST at least one business day before your due date. When paying with automatic payment, you can select to have your payments automatically deducted from your checking or money market account each month. You can choose to have your bill paid as soon as it arrives or on your bill due date.

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Will I still receive your monthly bill inserts and Customer Connection?
Yes, a link to your monthly inserts is included at the top of your e-Bill.

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Do I need to back up your billing and payment information on your computer?
No. Your e-Bills are available to view online for up to 13 months.

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I stopped getting email reminders. What should I do to start receiving them again?
If you didn't change your email address, check your spam folder. Occasionally, messages are flagged as spam by email service providers. If this happens, you may want to add us to your address book (customerservice@northshoregasdelivery.com). Please check your email program for more details about managing spam.

To verify your email address is correct:
  1. Log in to e-Bill
  2. Your email address is found in the top-right corner of the screen. If it is incorrect, click on the link labeled "Update Your e-Bill Email Address".

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I have a new email address. What do I need to do?
Click on the "Update e-Bill Email Address" link on your Bill Summary page.

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Will my financial information be secure?
To ensure your privacy and security, CheckFree uses the strongest type of encryption used on the Web, which is a 128-bit SSL (secured sockets layer).

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What if I have multiple accounts?
If you have multiple accounts, you will need to enroll each account separately in e-Bill. Enroll your first account by selecting the account on the e-Bill Enrollment page. After successfully enrolling, you will be taken to the Bill Summary page. This page will provide a summary of your e-Bills for all enrolled accounts. To enroll another account in e-Bill, click the Enroll link at the bottom of the Bill Summary page and select another account. You will receive an email each month for each account enrolled in e-Bill.

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How do I cancel e-Bill?
Click on "Enroll or Remove e-Bill Accounts", then "Remove."

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Am I eligible for e-Bill?
The majority of North Shore Gas residential and business accounts are eligible for e-Bill. You'll be notified at enrollment if you aren't eligible.

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How long will it take for an e-Bill payment to process?
Your e-Bill payment will be withdrawn on the date you specify and will be applied to your North Shore Gas account the next business day. Due to processing times, our e-Bill application does not allow for the scheduling of same-day payments. If you want your bill to be paid on your due date, you will need to schedule it up to two business days in advance.

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How do e-Bill automatic payments work?
e-Bill automatic payments can be set up using your checking or money market account. You select if you want your payments to be processed on the day your bill arrives or your bill due date. Automatic payments will not begin until your next bill after enrollment, so you should manually schedule a payment for your current bill to avoid missing a payment.

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What happens if I'm on North Shore Gas' Automatic Payment Plan and then sign up for e-Bill?
You can't be enrolled in North Shore Gas' Automatic Payment Plan once enrolled in e-Bill. However, you'll have the option to transfer to the automatic payment option offered through e-Bill during your enrollment. Your North Shore Gas Automatic Payment plan will then be canceled.

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When can I start paying my e-Bill?
You can schedule a payment the same day you enroll. No need to wait for your first e-Bill!

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What happens if my e-Bill payment is returned from my bank?
e-Bill payments made with insufficient funds will be subject to our standard NSF processing fee.

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Why can't I schedule an e-Bill payment on my due date?
We're sorry, but our e-Bill application does not allow for the scheduling of same-day payments in order to allow for the necessary processing time. If you want your bill to be paid on your due date, you will need to schedule it up to two business days in advance.

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What if a payment does not arrive as scheduled?
You will not be responsible for any late payment related charges (up to $50) should a payment arrive after its due date.

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Are my payments guaranteed?
You can be assured that your electronic payments are safe and reliable. If you suspect fraud, simply notify us within 2 business days of the transaction and your liability will be no more than $50.

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What if I need to change or cancel a payment I have scheduled?
You can change or cancel your payment any time before 3 p.m. CST one business day before the payment date. After 3 p.m. one business day before, you will not be able to make any changes to the payment. You can change or cancel your scheduled payment on the e-Bill paperless billing page.

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Why do I need to accept the terms and conditions to sign up for e-Bill?
We are legally required to provide the terms and conditions, because they contain the limitations and liabilities for all parties involved. It is important to understand the terms and conditions of the program, since you are giving us permission to debit your account for payments and suppress paper billing.

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What if my e-Bill payment is scheduled to be paid on a weekend or holiday?
If your payment is scheduled to be paid on a weekend or holiday, it will be deducted on the prior business day.

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WEC Energy Group