Next steps

Contact the suppliers directly to obtain more information about the benefits of their specific programs. Before doing so, you may want to review questions to ask a prospective supplier for tips on evaluating suppliers.

Note: North Shore Gas does not endorse the services of an alternative supplier or any other natural gas marketer. By Illinois law, you have ten (10) business days from the date of your confirmation letter to cancel your contract with an alternative supplier without penalty. After that period, if you choose to cancel service from an alternative supplier, certain fees and penalties may apply as determined by your signed agreement. North Shore Gas never charges you any fees to sign up with or cancel a supplier agreement.

If you have concerns or complaints about an alternative supplier, please contact one or all of the following:

  • North Shore Gas
    866-556-6006
  • Citizens Utility Board (CUB)
    800-669-5556
  • Illinois Commerce Commission, Consumer Division
    800-524-0795
  • Illinois Attorney General, Consumer Division
    800-386-5438