Can I start or stop service in the app?
No. Visit northshoregasdelivery.com to start or stop service.

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Which credit cards can I use to make payments?
We accept MasterCard and Discover.

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Can I store multiple payment methods?
Yes. Go to Settings > Add Payment Method.

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Can I remove a payment method?
Yes. Payment methods can be removed in Settings.

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How do I access a PDF of my bill?
Go to My Bill > View this month’s bill.

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Can I set up automatic payments?
Automatic payments cannot be set up in the app at this time. However, you can schedule payments up to 120 days in advance.

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Can I pay in the app if I’m an e-bill or autopay customer?
Yes.

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Can I use the app if I’m signed up for Budget Billing?
Yes.

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Can I view my billing history?
Yes. To see your current bill or billing history, select a date range in the drop-down menu at the top of the My Bill screen.

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Can I cancel scheduled payments?
Yes. You can cancel scheduled payments by going to My Bill > Access your payment history. Scheduled payments have an ellipsis (…) that you can select to cancel your payment.

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When do I get a payment confirmation after making a bill payment using the app?
You receive an immediate on-screen confirmation as well as an email confirmation after making a payment. You also can sign up to be notified when your payment has processed.

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How can I change my account information?
Go to Settings > Edit Profile (under your name) to change your password, email address or phone number.

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How do I change the nickname of my account?
Go to Settings > Account Preferences.

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How do I add another account to my profile?
Go to Settings > Edit Profile (under your name) > Add Account.

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WEC Energy Group